NotifLicense verified
State board API + manual fallback
Trust & safety
Verified ODs.
Real contracts.
Money where you can see it.
Optometry is a regulated profession. We treat it like one. Every OD on NotifEyes is license-verified before they apply. Every booking has a written contract. Every payout is on a schedule we publish.
Stripe payments
PCI inherited · we never touch card data
Blind reviews
Both sides write before either reads
No PHI on platform
ODs document in your EHR, not ours
Verification
Who we let on, and how.
- LicenseVerified against the state board database (auto where the API exists, manual queue otherwise). 24-hr SLA.
- IDGovernment photo ID, name-matched to the license record.
- DEAOptional. Displayed on profile if uploaded.
- MalpracticeOptional. Practices can require it as a filter.
- NPIVerified via NPPES at signup.
Profile badge: “License verified · [state] · exp [date]”
- Business licenseVerified at signup.
- AddressMatched against published practice records.
- Payment methodVerified card or ACH on file before posting.
- Owner identityWe know who actually runs the practice.
Profile badge: “Verified practice”
Money
Payments are boring, on purpose.
Authorized at booking
Practice card or ACH authorized when the shift books. Funds reserved, not yet captured.
Captured at completion
After shift check-out. Held 24 hours for dispute window before release.
OD payout in 3 days
ACH initiated 3 business days after the shift. Visible on payouts dashboard the whole way.
Refunds policy
Spelled out below. We charge fees from the practice and pay the OD. You don't chase anyone.
No PHI on platform
We never store patient data. ODs chart in your EHR — we just match and pay.
Stripe-handled
Stripe processes all payments. We never touch raw card data. PCI by inheritance.
Cancellation policy
When plans change — what it costs.
| When | Practice cancels | OD cancels | Shift re-posts? |
|---|---|---|---|
| > 7 days out | No fee · full refund | No fee · OD flag (light) | Yes, normal |
| 2–7 days out | 25% of shift paid to OD | $25 cancel fee · OD flag | Yes, urgent flag |
| < 48 hr | 50% of shift paid to OD | $75 cancel fee · OD flag | Yes, urgent flag |
| < 4 hr / no-show | 100% of shift paid to OD | Suspension review | Auto-urgent + backup push |
Percentages are V1 placeholders pending legal + market review before launch.
Reviews
Honest, because both sides write blind.
The mechanic
Both sides get a review prompt 2 hours after shift completion. Reviews stay hidden from each side until both submit — or 7 days pass, whichever comes first. Then they publish together.
What we rate
- OD ← Practice: overall, on-time, patient care, charting, team fit
- Practice ← OD: overall, clarity, pay, workflow
- Public comment + private feedback (us only)
Disputes
When something's off — what happens.
01
Report
Either side flags within 72 hours of shift end.
02
Pause
Payout paused. Both sides invited to comment.
03
Review
Our team reads. Response within 2 business days.
04
Resolve
Refund, payout, or split — written and recorded.